What are credits and how do they work?

Credits are the currency of PRScribe. 1 credit = 1 Press Release created.

Do credit expire and if so how long before they do?

Credits from one time purchases do not expire. Monthly credits will expire 60 days after they are credited.

Why do the credits expire?

To encourage usage of the application and also as a safeguard to protect other users. PRScribe is a very demanding system to run and as such we only have a limited capacity, a single user saving their credits for months on end then using them all at once could impact other users experience.

I ordered upgrades but don't see them in my account

Upgrades are automatically applied to your account based on the payment email address used, you see details about your current user level and addons on the profile page . If you purchased an upgrade with a different address then please contact support so we can manually apply it to your account.